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Special Military Shipping
As a small service to our men and women serving in the armed forces of the United States Military we will ship to APO’s and FPO’s at no added cost.
Due to the regulations and complexities of shipping to APO/FPO’s we cannot ship perishable products. However, our jerky is OK to ship and makes
for a great treat. If you have troubles during the automated check out process, please call us 8am - 5pm Mountain Time and we will manually take
care of your order for you.
We Support Our Troops! - Ken and Peter
How much does it cost? We offer shipping for as low as a Flat Fee of $14.99!
This rate applies to your order no matter how large (excluding AK. and HI.). Jerky only orders ship free via either UPS Ground or USPS.
For added cost, 2nd Day Air or Overnight service can also be chosen. Please click on the
“see rates” link in the checkout process to see all your options.
What is the “Recommended Shipping Method”? This feature determines your distance from our shipping point and
makes a recommendation of how best to ship the package to you. For instance, if your location is near our
shipping point it will then recommend Ground Shipping ($14.99). Or, if your location is far from our shipping point then it may suggest the 2nd Day
Air option for $29.99. However, you will still have
the option to chose our Flat Fee Ground for $14.99 (excluding AK. and HI.). The choice is yours. Regardless of your choice we guarantee to get it to
you in perfect condition (see below for details).
Do you have a minimum order amount? We have DO NOT have a minimum order amount!
How do you ship it to me? We use a sturdy shipping cooler and plenty of dry ice to assure your meat arrives in good order.
Will I get a tracking number? Yes. When we ship your package we will send an email to the shipping email address that you provide.
This email will contain the tracking number and the ship date. Please be aware that we have noticed that quite a few of these get bounced due to spam filters or for other various
reasons. You can always call our 888 line from 8 - 4:30 Mountain Time and we will track it for you.
How long will it take to arrive? Please allow 7-10 business days for us to process your order and for it to arrive at your door,
although most orders arrive within a few days. Using Ground Service, it takes anywhere from 1 day to 3 days transit time for your package to arrive depending on how far you are from
our shipping point (Chicago or Madison WI). Packages do not move on the weekends. Consequently, each shipment is carefully planned to insure that it is always moving to your home
and not sitting in a warm warehouse somewhere. We suggest that you place your order by the Thursday prior to the week you want it to arrive. If there is a holiday in the week then
we are shorted a shipping day and your order may need to be shipped the following week. Of course, sometimes you can choose Overnight or 2nd Day Air to solve this problem. If you
would like your order to arrive before or after a certain day please make a note of it in the comments box provided.
When is it best to order? It is always best to order the week before you want it to arrive.
When is your cutoff time? 3 pm Mountain Standard time, Monday thru Friday. If an order is placed after this time we may not be
able to ship it the next available shipping day. In this event, we will schedule it for shipment the following shipping day. Orders placed before 3pm MT will be scheduled for shipment
the next available shipping day.
What days do you ship? We ship Monday through Thursday depending on your location. Orders received Wednesday pm through
Sunday will normally be shipped the following Monday or Tuesday. We will not ship if the
shipment will be delayed in transit for a weekend or a holiday. These shipments will be held and shipped the next available shipping day.
Can I have my package arrive on a Monday or a Tuesday? Monday arrivals are not possible since that would require your
shipment to sit in a warm warehouse over the weekend. Tuesday arrivals are possible with
Overnight service placed before noon on Monday.
How about a Saturday Delivery? We can do Saturday deliveries… sometimes. If you must have a Saturday delivery please
be aware that we will need a little time to work on it. Not all areas have reliable Saturday deliveries. Please expect an added charge.
Can I have it shipped to my work? Yes. We actually recommend this. Most places of business are on a regular delivery
schedule with our shippers. The shipment will have enough dry ice to keep frozen until you get home that evening. To conserve the dry ice it's best not to open the shipment until you are ready
to place the order in the freezer.
Rush orders If you are in a hurry for your order please choose Overnight service when placing your order and add a note
in the comments box as to when you would like your order to arrive by. Don't be shy. Give us plenty of instructions so we can fulfill your expectations. We will do all we can to get it there
on time. If we can't meet your expectations we will call you.
Which shipping company will deliver my package? We normally use Fed Ex. However, we may use alternate shippers at times.
We assume all risk of our shippers performance and guarantee your satisfaction.
Our Replacement/Return Policy for Failed Shipments Sometimes unforeseen problems occur and a shipment arrives late (and therefore thawed).
Our policy regarding this is very simple and favorable to you.
In a nutshell, if it is our fault OR our shippers' fault, we will replace your order or refund your money – your choice. However, if the failed shipment is due to an error on the purchaser or the recipient's
part (as in a gift), including but not limited to, an incorrect address supplied, receiver not in, or orders left out and either stolen, ruined or damaged after delivery, we will not refund or replace the shipment.
Two simple tips that will ensure your satisfaction:
- Make sure all the information entered for your shipment is correct.
- Make sure that the shipment is expected and will be received the day it is to be delivered. A one-day delay may ruin the shipment.
If there is a day that the order cannot be delivered please make a note of it to us and we will schedule it to arrive on another day. The two biggest reasons shipments are failed are because the information
provided to us is incorrect or the driver doesn't feel comfortable leaving the shipment without a signature. If the driver can leave the shipment at your door without your signature, tell us so we can tell him.
If you have a doorman or a front office, please make sure they are aware that a perishable shipment is coming. Make certain they will receive it and notify you ASAP of its arrival. Please remember, the product
is perishable and must be delivered, received and put it the freezer before the end of the scheduled delivery day. If there is any question in your mind, please feel free to call us at 888-330-8686.
Personal or Gift Notes: If you would like to include a personal note in your shipment just write it in the
comments box and we will gladly include it in your shipment. Your message will be printed on the front label of the shipment.
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